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Building Conflict Competence: Improve Conflict Resolution & Workplace Mediation

posted Jan 5, 2014, 9:17 PM by Bryan Berson   [ updated Sep 13, 2014, 5:09 PM ]

An organization should multiply individuals’ efforts. Personnel create goods and services, and customers transform them into revenues by purchasing them. Viewed as a supply-chain, departments within an organization are consumers of other departments’ products. Feuds, politics, and turf wars waste effort and distract personnel from serving customers and generating revenue.

Chronic unresolved conflict has a high human cost. Workers leave dysfunctional organizations. Often, they want to escape a bad manager more than they want to flee their job. When they leave, they take their institutional knowledge with them. Sometimes, it cannot be replaced.

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