“Point 1 - Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs.” – W. Edwards Deming

Similar to a quality manual, an employee handbook can improve employee relations and efficiency, ensure consistent treatment of personnel and legally protect an organization.

Employees (and independent contractors) want to know what managers expect of them, what their rights are and what is prohibited. By clearly communicating their expectations to personnel, managers are more likely to obtain compliance.

Within an organization, important policy information may be scattered throughout a variety of interoffice memoranda, e-mails, bulletins, newsletters and pamphlets. New employees will not have access to all of the old materials. Employees may not have access to policy information provided to managers. One department may not have access to information provided to another. This creates misunderstanding.

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